Frequently Asked Questions

Can I recover data if the drive shows as unmounted?

The drive cannot be accessed if it's not mounted. Please try to mount it in Disk Utility, then run EaseUS Data Recovery Wizard and scan the disk to recover lost data.

Mac Free Any Data Recovery. Mac Free Any Data Recovery can help you reclaim a variety of files from the depths of damaged drives. It is one of the first free data recovery software that provides free trials for users - this data recovery solution is one of the few that allows users to experience the full version of the software for free. Supported OS: Disk Drill 4.1 requires Mac OS X 10.11.6+. TestDisk for Mac. TestDisk for Mac is an open-source data recovery utility developed by CGSecurity, the same software company that’s behind PhotoRec. The main purpose of TestDisk for Mac is to recover lost partitions and make non-booting disks bootable again. The Mac data recovery software allows you to find deleted or lost data from your Mac, and restore them with original names with ease. It is capable of finding data from corrupted or damaged hard drives. Furthermore, the free version of the software allows a user to recover 2 GB of total data.

How can I find the lost data from the scan result?

EaseUS Data Recovery Wizard offers data filtering and search functions. You can filter the files by size and type, or search them by file/folder name or file extension.

Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions. The Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5GB.

Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory information (which contains a file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory information. There is still a chance to recover the data content with the RAW Recovery method in our software.

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How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As a reference, hard drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

Reset Mac

If your Mac is not performing well such as overheating, running slow, or frequent system/app crashes, here is a guide to help you reset Mac without losing data.

Mac won't turn on

The most complete than ever solutions to 'Mac won't turn on' problem to make your Mac boot past the Apple logo/loading bar/login screen to the desktop successfully.

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Forget Mac password

What to do if you forget Mac password? Find solutions to get back your login or admin password to unlock your Mac.

External hard drive is not showing up on Mac

You can't have access to your stored files if external hard drive is not showing up on Mac. It could result from Mac's wrong configurations or disk corruption.

SD card is not working

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An SD card is a handy extended storage medium for digital devices. If the SD card is not working on Mac, all your saved photos and videos will be lost.

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Macintosh HD is not mounted

When Macintosh HD is not mounted, the drive is not available for loading up the operating system, resulting in an unbootable Mac. Use iBoysoft Mac data recovery software to rescue Mac files first.